Returns

ProCraft Tools Ltd
Unit 1C, M4 Business Park, Celbridge, Co.Kildare

Tel: +353 1 627 4553/ +353 86 253 8079 | Email: info@procrafttools.ie

Nature of the Goods and faulty Goods
The law gives you certain legal rights if any of our Goods are faulty. You have rights relating to refunds and to have such Goods repaired or replaced if realistically possible. Nothing in these Terms affects these legal rights. If you want us to repair or replace the Goods or want a refund please e-mail or telephone, at the e-mail address and telephone number set out herein as soon as reasonably possible. Further information on your legal rights on faulty Goods can be obtained from your local Citizens’ Information Board.
The packaging of the Goods may vary from that shown on the Site.

If we experience difficulties in supplying certain Goods we may need to substitute them with alternative Goods of equal or better standard and value. We will try to e-mail to let you know if we intend to do this but this may not always be possible. You may refuse to accept such substitutes, in which case we will offer you a refund or a replacement and let you know how long such an offer remains open for.

If you order Goods and we accept the order, we reserve the right to notify you at any time before delivery of the unavailability of the particular Goods ordered. You can then cancel the Contract and we will refund you all money paid in full. Alternatively, you can accept any equivalent product we offer to you.
‘Cooling off’ period and your right to cancel the Contract

You have a legal right to cancel the Contract during the ‘cooling off’ period set out in this clause 4. During the ‘cooling off’ period if you decide that, for whatever reason, you no longer want Goods that you have bought you may tell us that you want to cancel the Contract and obtain a refund. Further information on your legal rights can be obtained from your local Citizens’ Information Board.

Your rights to cancel the Contract do not apply in certain limited circumstances.

Your right to cancel the Contract starts from the date when the Contract is entered into in accordance with Clause 2.1.4 (ie when the Confirmation E-mail is sent by us). If you have already received the Goods, you have a ‘cooling off’ period of 7 working days when you may cancel the Contract. This 7 day period:
starts to run the day after you receive the Goods; and includes only working days so does not include Saturdays, Sundays or any bank holidays.

Please contact us if you want to cancel the Contract. In order to exercise your right to cancel the Agreement and to return the Goods to us you must obtain cancellation authorisation by emailing us at info@procrafttools.ie before returning the Goods. Goods must be returned to Unit 1C, M4 Business Park, Celbridge, Co Kildare, Ireland as soon as possible in their original condition with packaging complete and seals unbroken. The original tag must not have been tampered with and must still be attached to the Goods returned. You should also include a return note and proof of purchase.

As soon as possible after you contact us to cancel the Contract (and, in any event, within thirty (30) calendar days), we will refund the price of the Goods and any delivery charges paid for by you. If you are cancelling the Contract and returning the Goods because of a defect or the Goods were not as described, we will also refund any reasonable costs that you incur in returning the Goods to us. Any refunds will be made on the debit card or the credit card which you used to pay for the Goods.

If you have already received the Goods (for example, if the Goods have been delivered to you) you must return them to us as soon as possible. You have a legal duty to keep the Goods in your possession, to take reasonable care of them and not to use them before you return them to us. Unless you are returning the Goods because of a defect or the Goods were not as described, you are responsible for the cost of returning the Goods to us.

We cannot accept responsibility for parcels lost in transit and you are strongly recommended to obtain proof of posting when returning items. Title and risk to the Goods shall only pass back to us once they are received by us.

No refund will be made until the Goods are returned to us. Goods should be returned to us within five (5) working days of you notifying us of your intention to cancel the Contract. Notifying us of your intention to cancel the Contract does not extend the time within which you can return the Goods to us (i.e. we must receive the Goods back within thirty (30) days of delivery to you).

If you wish to change or cancel a Contract after you receive the Confirmation Email, it may not always be possible to stop your order from being despatched, as we endeavour to process orders immediately. If your order has already been despatched please return the order and we will reimburse you.

Please note that your right to return goods does not apply to certain goods. Once electrical items have been fitted they are deemed used and may not be returned.

For more detailed information, read Terms and Conditions.